Maxim Lighting/ATG Stores scam

Bought 2 Maxim Lighting exterior lighting fixtures through ATG Stores.Beautiful fixtures and durable per the description.

$170 per light. Got the first 2. Noticed that the engineering drawing didn't match the way they were manufactured and because of that, you cannot mount them in a way where they will last as an exterior product because of water infiltration - they are billed as an exterior fixture. 2 parts to the fixture - mount (on the wall) and cover assembly with a 'nipple' on one end to hang the light cover from and a screw on the other end (bottom side) to facilitate changing the bulb by removing it.

The holes are reversed on the mount so that if you assemble the fixture per the engineering drawing, it will only last for a year or 2 because of water infiltration from the screw hole being at the top instead of the bottom. If you attach the mount to the wall upside down to facilitate the holes being in the wrong spot, you compromise the fixture's electrical integrity by making the socket (where the light plugs into) face upwards thus becoming a water collection point. And the 'nipple' insertion hole is not threaded and a different size - there is only 1 way to attach the cover to the mount. Called ATG Stores.

They sent 2 more. Same exact problem. Called back to return them. Called the manufacturer to report the problem.

Got the run around from the manufacturer saying that they would review (that has been over a month now - a later call to them confirmed they had destroyed them without even looking at them). ATG Stores has a money back guarantee if the return is due to a manufacturing defect. We love the lights and would have accepted them had they not been mismanufactured. Still would.

But now ATG Stores has charged us $70 in return shipping charges (and so far) will not credit our account for them (several calls, emails, etc.). We got absolutely nothing tangible, but had to pay $70 in return shipping.

Model to avoid: Maxim Lighting 8630 Beam Energy Saving Outdoor Sconce (we purchased the 16" version, not sure if other sizes are also mismanufactured).

Note to anyone who purchased these: when they fail in a couple of years, now you will understand why.In the pictures, note that the outside of the cover with the 'nipple' is smooth with no hole.The close up of the holes is to show one is threaded and the other is smooth where the 'nippled' cover end goes.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
Product or service
8630 Beam Energy Saving Outdoor Sconce
Review category
Building Products
review #448593 by
Had an experience with Maxim Lighting? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Maxim Lighting. However, many companies do monitor reviews on our site.

You were reading a complaint about Maxim Lighting.
Filing a new complaint about